Privacy Policy | Food Haven

Introduction and Organisational Information:

We, at Food Haven are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website foodhavens.com, and any related interactions. Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences
Providing timely support and responding to inquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations such as billing and account management (which we don't do at the moment)

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorised access, disclosure, alteration and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO). Should you have any questions or require further information about how we manage personal information, please feel free to contact us at contact.riznjourneystv@gmail.com.

Your privacy is our priority. We are committed to processing your personal data, information transparently and with your safety in mind. This commitment extends to our collaboration with the third party services that may process personal information on our behalf, such as in the case of sending invoices. Rest assured that all activities are conducted in strict compliance with applicable privacy laws.

Scope and Application:

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users and customers. Whether your just browsing our website foodhavens.com, using our services as a registered user, or engaging with us a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Data Storage and Protection:

Data Storage:

Personal information is stored in secure servers located in the following locations: EU, NA. For services that require internal data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary locations.
Data Hosting Partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Protection Measures:

Security Audits and Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also monitor our systems for unusual activities to prevent unauthorised access.
Access Control: Access to personal information is strictly limited to authorised personnel who have a legitimate business need to access the data. We enforce strict access controls and regularly review permissions.

Data Processing Agreements:

When we share your data with third-party providers, we do so under the protection of Data Processing Agreements that ensure your information is managed in accordance with GDPR and other relevant data protection laws. These agreements mandate that third parties implement adequate technical and organisational measures to ensure the security of your data.

Transparency and Control:

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and where is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at contac.riznjourneystv@gmail.com or call +447766361847.

User Rights and Choices:

At Foohaven.com, we recognise and respect your rights regarding your personal information, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively. Below is an overview of your rights and how can exercise them:

Your Rights:

Right of access (Article 15 GDPR): You have the right to request access to the personal information we hold about your and to obtain information about how we process it.
Right to Rectification (Article 16 GDPR): If you believe that any personal information we hold about you is incorrect or incomplete, you have the right to request its correction or completion.
Right to Erasure ('Right to be Forgotten') (Article 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability (Article 20 GDPR): You have the right to receive your personal information inn a structured commonly used and machine readable format and to transmit this data to another controller.
Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal information under certain conditions including processing for direct marketing.
Right to Withdraw Consent (Article 7(3) GDPR: Where the processing of your personal information is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Right to Lodge a Complaint: (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at riznjourneystv@gmail.com. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases we may need to verify your identity as part of the process to ensure that security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled please do not hesitate to get in touch with us.

Cookies and Tracking Technologies:

At Foodhaven.com we value your privacy and we are committed to being transparent about our use of cookies and other tracking technologies on our website. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding Cookies and Tracking Technologies:

Essential Cookies: Necessary For the website's functionality, such as authentication and security. They do not require consent.
Performance and Analytics Cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
Advertising and Targeting Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaigns.

Your Choices and Consent:

Upon your first visit our website will present you with a cookie consent banner, where you can:
Accept All Cookies: Consent to the use of all cookies and tracking technologies.
Reject Non-Essential Cookies: Only essential cookies will be used to provide you with necessary website functions.
Customise Your Preferences: Choose which categories of cookies you wish to allow.

Compliance with United States Privacy Laws

To appeal a decision we may make regarding your request, please contact us within 60 days of receiving our response by submitting your request through the link on our website or by Email: contact.riznjourneystv@gmail.com. In your appeal request please include your original request, the date of our response and a brief explanation of why you believe our decision was incorrect.

For residents of the United States of America the following provisions apply:

A. Individual Rights:

The United States privacy laws provide residents of the United States specific rights regarding their personal information, additional to what has been described before.

B. Right to Know:

You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Specifically, you may request the disclosure of:

The categories of personal information collected
Specific pieces of personal information collected
The categories of sources from which we collected personal information.
The purposes for which personal information is used
The categories of third parties with whom personal information is shared
The categories of information that are sold or disclosed to their parties

C. Right to Delete:

You may request that we delete personal information that we have collected about you.

D. Right to Correct

you may ask us to correct inaccurate information that we have about you.

E. Right to Limit

You can request us to only use your sensitive personal information (for example, your social security number, your genetic data etc, ) for limited purpose such as providing you with the services your requested.

F. Right to Opt-Out:

You may request that we stop processing your personal information ("Opt-Our"). You can make use of your right to opt-out of the sale or sharing of personal information by submitting your request through the link on our website.

G. Right to Non-Discrimination:

You have the right to be protected from discrimination for exercising your rights.

H. Submitting requests:

You may submit request by sending email to contact.riznjourneystv@gmail.com. We will compare the information you submit to us with the information we have in our records to verify your request. We will then respond to your request in accordance with the requirements.

J. Sensitive Data and / or Biometric Data:

We only process senstive personal data with your prior consent and only for specific purposes that are clearly disclosed at the time of collection. You may withdraw your consent at any time by submitting your request through thelink on our website or by email to contact.riznjourneystv@gmail.com

Data Breach Notification Procedures:

We understand the importance of protecting your personal information and take proactive steps to safeguard it. In the event of a data breach that poses a risk to your privacy rights and freedoms, we have established clear procedures for promptly identifying, assessing and mitigating the impact of that risk. Our data breach notification procedures are designed to comply with applicable data protection laws and regulations including the General Data Protection Regulation (GDPR).

Detection and Assessment:

Internal Monitoring: We employ robust security measures and monitoring systems to detect and respond to potential data breaches promptly.
Assessment of Breach \impact\; \upon discovery of a data breach, we will conduct a thorough assessment to determine the nature and scope of the breach including the types of personal information involved and the potential impact on affected individuals.

Notification Obligations:

Regulatory Authorities: If required by law, we will notify the relevant data protection authorities of the data breach within 30, following the procedures specified y applicable regulations
Affected individuals: If a data breach poses a significant risk to your privacy rights and freedoms, we will notify you within 30, providing clear and concise information about the breach, the types of personal information affected, and the steps you can take to protect yourself.
Communication Channels:
Email Notification: We may notify affected individuals via email, using the contact information provided to us, if feasible and appropriate.

Support and Assistance

In the event of a data breach, we are committed to providing affected individuals with the support and assistance they need including guidance on steps they can take to mitigate the potential risks associated with the breach.

This website uses Google’s Consent Management Platform to collect and manage user consent for cookies and personalised advertising.

Point of Contact: If you have any questions or concerns about a data breach related to Foodhavens.com or believe you may have been affected, please contact us immediately at contact.riznjourneystv@gmail.com or +44 07766361847.